ServiceNow Business Analyst – CSM
Innova Solutions
Kolkata, West Bengal, IndiaPosted 7 months ago
- *Job Title:** ServiceNow Business Analyst – CSM & Data
- *Remote Opportunity:** We are seeking an experienced ServiceNow Business Analyst with a strong background in CSM (Customer Service Management) and data-driven projects to support a large-scale digital transformation initiative. This is a fully remote contract role for candidates based in India.
- *Key Responsibilities:
- Act as a liaison between internal stakeholders, product managers, and implementation partners.
- Analyze and review internal customer requirements, manage product backlogs, and ensure adherence to ServiceNow best practices.
- Support process design, platform configuration, and testing activities.
- Lead or assist in workshops, demos, and UAT sessions.
- Stay updated on ServiceNow platform developments and propose functional improvements.
- *Required Skills:
- 7+ years of experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
- Expertise in ServiceNow modules: CSM, ITSM, CSDM.
- Experience with Data Mapping, Data Models, and API Integration.
- Strong understanding of ITIL and Agile SCRUM methodologies.
- Excellent communication, documentation, and interpersonal skills.
- Comfortable working in cross-cultural, distributed teams.
- *Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, Ergonomics, or a related field (Bac+5 preferred).
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