ServiceNow Systems Expert

Job Summary

We are seeking a skilled ServiceNow Business Analyst to join our team. The ideal candidate will have 7+ years of experience working as a business analyst, with 5+ years of professional services experience and 3+ years of ServiceNow experience. Key Responsibilities

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions.
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities. Requirements
• Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR.
• Building reports and dashboards for internal team use as well as end users.
• Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each.
• Hands on experience with modifying form and list views in ServiceNow.
• Experience setting up and managing a Visual Task Board (VTB). Skill Requirements
• Ability to understand business processes and translate into technical specifications.
• Working understanding of SDLC and Agile development best practices.
• Excellent oral and written communication skills (English language).
• Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches.
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Customer-focused approach with outstanding interpersonal skills.
• Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams.