ServiceNow ITOM Consultant

About the Company

Leading IT MNC Headquatered in INDIA

About the Role

For Developer / Architect

Responsibilities

• MUST have min. 2-3 years experience in Event Management in ITOM.
• Should have 7+ years of ServiceNow Development experience.
• Should have better understanding on AI Ops elements such as Extensive IT data, Aggregated big data, Machine learning, Observation, Engagement, Actions.
• Should work on at least 2 of algorithms such as Data selection, Pattern discovery, Inference, Collaboration, Automation.
• Should be aware of phases such as Detect, Predict, Mitigate.
• Should have good knowledge on Domain-centric AIOps and Domain-agnostic AIOps.
• Should work on some of the use cases like Anomaly detection, Incident event correlation, Predictive analytics, Enhanced RCA, Automated incident response, Digital transformation, DevOps adoption.

Qualifications

Education details

Required Skills

• Minimum 5 years in ServiceNow Development
• Must have hands-on experience on ServiceNow Integration
• Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management
• Should know ServiceNow Core concepts, client and server-side concepts
• ServiceNow CAD or CSA certified.
• Excellent communication Skills
• Must have Knowledge in ServiceNow ITIL module.
• Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc.
• Fine to work during US overlapping hours, (12PM IST to 10PM IST)
• Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework.
• Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively.
• Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation.
• Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality.
• Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality.
• Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation.
• Creation of reports and Dashboards.
• Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly.

Preferred Skills Pay range and compensation package

Pay range or salary or compensation

Equal Opportunity Statement

Include a statement on commitment to diversity and inclusivity.