Business Analyst - ServiceNow Implementation

Job Purpose

• Analyse, translate, and articulate Business concepts into system/process requirements with the objective to implement IT enabled solutions that meet Business user requirements within the regulatory guidelines and organizations priorities at any point of time with the objective to comply to the same.

Support post go-live queries / issues for these requirements as well as BAU production support.

Key Skills:

a) Minimum 1 year’s experience in ServiceNow system implementation and/or configuration and/or development for IRM module (Integrated Risk Management module).

b) Minimum 5 years’ experience in system implementation / projects / changes for automation for Internal Audit / Concurrent Audit / Risk Based Supervision (RBS) for a Bank (Experience only in NBFC or Financial Institution will not suffice as well as exposure only to Information Security Audit / Systems Audit will not suffice.)

c) Overall 8-10 years’ experience which could be a combination of a. Awareness of Project Management methodologies, SDLC (Planning, Feasibility Study, Requirements Analysis, Technical Architecture & Design, Development, Testing – UT / SIT / UAT, Implementation, Support, Documentation), Process & Quality. b. Experience in industry leading GRC systems such as SaS Institute, RSA-Archer, ServiceNow, MetricStream, etc. c. Successfully implemented projects involving automation / system implementation in one or more areas of manual process automation, workflows, interfaces, datalake, data analytics, OCR, etc. d. Experience of managing large projects in the capacity of Project Manager e. Excellent written and oral communication

d) Good Exposure to domains of banking, dealing with multi-national IT OEMs. e) Vendor Co-ordination – Interact with Vendor on-site / Off-Site Delivery Teams for getting deliverables as per Project Timelines, tracking slippages, ensuring quality of deliverables and necessary escalations and arrive at remedial measures