ServiceNow Developer (Hybrid Onsite)

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Job Title:

ServiceNow Developer (Hybrid Onsite)

Location:

Trenton, NJ

Duration:

6 Months+

Pay Rate:

$70/hr on C2C / 1099 all inclusive (OR) $65/hr on W2

Interview Process:

Both Phone and In Person

Note:

Hybrid schedule- 3 days onsite, 2 days remote

Job Description

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Note: this is a position requiring Technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.

Need: The resource is required to:

• Meet with various parties involved in each process to document current activities.
• Assess and determine if these activities can be streamlined.
• Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.
• Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Top Skills & Years Of Experience

Knowledge and Years of Experience

ITIL/Service Management 2 years

ServiceNOW, FootPrints, Or Other ITSM Tools Experience 2 Years

Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years

REQUIRED SKILLS And Years Of Experience

• Overall technical business analyst experience 7 years
• Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
• Experience in automating workflows in a Service Management application 2 years
• Strong technical problem-solving skills experience 2 years
• Experience communicating complex concepts to technical and non-technical stakeholders 2 years

DESIRED SKILLS

• Knowledge of ServiceNOW to automate workflow management 1 year
• Process improvement experience 1 year
• Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year
• Experience identifying and establishing KPIs and reports 1 year
• EDUCATION - Bachelor's Degree or equivalent certification

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Overall technical business analyst experience

Required

7

Years

Workflow Configuration using ServiceNow

Required

3

Years

Experience in automating workflows in a Service Management application

Required

3

Years

Knowledge of ServiceNOW to automate workflow management

Required

3

Years

Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools)

Required

3

Years

Required

Strong technical problem-solving skills experience

3

Years

ITIL/Service Management

Desired

3

Years

Experience communicating complex concepts to technical and non-technical stakeholders

Required

3

Years

Process improvement experience

Desired

3

Years

Ability to identify value-added steps and eliminate non-value-added steps in workflows

Desired

3

Years

Experience identifying and establishing KPIs and reports

Desired

3

Years

Bachelor's Degree

Required

0

Recruiter Details:

Name : Sameer at gsksolutions dot com

Contact : Seven one nine two three nine Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.