ServicNnow- ITSM Software Developer-Zabbix

Job Title: ITSM Software Developer (ServiceNow Integration & Security)

Remote

Long term Contract

Corp to Corp is ok to apply.

MUST BE EXPERT in "Zabbix, OTRS/Zuny, Linux, KVM, LXC, Kubernetes, and Proxmox."

Job Overview

• We are seeking an experienced ITSM Software Developer to design, develop, and maintain an IT Service
• Management (ITSM) software product that integrates seamlessly with ServiceNow. This role requires
• expertise in IT infrastructure monitoring, event management, and automation, leveraging tools such as
• Zabbix, OTRS/Zuny, Linux, KVM, LXC, Kubernetes, and Proxmox.
• Additionally, this role will have a strong focus on source code obfuscation, security hardening, and
• intellectual property protection to ensure the security and integrity of the ITSM software product.

Key Responsibilities

ITSM Software Development & Integration

• Develop and enhance an ITSM software product that integrates with ServiceNow for incident,

problem, change, and asset management.

• Build and maintain custom connectors, APIs, and automation workflows between ServiceNow,

Zabbix, OTRS/Zuny, and Proxmox.

• Develop real-time event-driven solutions for monitoring and alerting using Zabbix and

Kubernetes event listeners.

Source Code Obfuscation & Security Hardening

• Implement source code obfuscation techniques to prevent reverse engineering and protect

intellectual property.

• Utilize code minification, encryption, and binary obfuscation techniques for securing compiled

and interpreted code.

• Develop license validation and tamper detection mechanisms to prevent unauthorized use of

ITSM software.

• Implement secure coding practices to prevent vulnerabilities such as code injection, buffer

overflow, and API abuse.

• Conduct regular security audits and penetration testing on ITSM software components.

Infrastructure & Monitoring Integration

• Design and implement event correlation and automated incident response workflows using

Zabbix and ServiceNow Event Management.

• Optimize and automate the deployment of Linux-based ITSM components on KVM, LXC, and

Kubernetes.

• Configure and manage Proxmox for efficient VM and container orchestration to support ITSM

functions.

Automation & Performance Optimization

• Develop automation scripts for infrastructure management using Python, Bash, or Ansible.

• Implement self-healing mechanisms in Kubernetes to enhance system reliability.

• Work with ITSM teams to improve incident resolution times by automating root cause analysis.

Security & Compliance

• Ensure compliance with ITIL best practices and security standards in ITSM software

development.

• Implement role-based access control (RBAC) and secure API integrations between ITSM

components.

• Conduct threat modeling and risk assessments to identify potential security gaps in the

software.

Required Qualifications & Skills

Technical Skills

• Proficiency in ITSM frameworks (ITIL, Incident & Event Management).

• Hands-on experience with:

o Zabbix (monitoring, alerting, and automation).

o OTRS/Zuny (ticketing, ITSM workflows).

o Linux (server administration, automation).

o KVM & LXC (virtualization and container management).

o Kubernetes (orchestration, service discovery, self-healing).

o Proxmox (VM/container lifecycle management).

• Strong programming skills in Python, Go, or JavaScript for API development.

• Experience integrating with ServiceNow APIs (REST, SOAP, Webhooks).

• Familiarity with Ansible/Terraform for infrastructure automation.

• Experience with source code obfuscation techniques, including:

o JavaScript minification and obfuscation (e.g., UglifyJS, Obfuscator.io)

o Python code obfuscation (e.g., PyArmor, Nuitka, Cython)

o Binary obfuscation for compiled code (e.g., LLVM obfuscation, ProGuard, Obfuscator[1]LLVM)

o Reverse engineering prevention techniques (anti-debugging, anti-tampering, code

watermarking)

Soft Skills

• Problem-solving mindset with a focus on automation and security.

• Ability to work in cross-functional teams (IT, DevOps, Security).

• Strong documentation and communication skills.

Preferred Qualifications

• Certifications in ITIL, ServiceNow, or Kubernetes (CKA/CKAD).

• Experience with ServiceNow Event Management and IT Operations Management (ITOM).

• Knowledge of event-driven architectures (Kafka, RabbitMQ).

• Experience with binary protection tools and secure software distribution methods.