ServiceNow ITOM Technical Lead

ServiceNow ITOM Professional

An experienced ServiceNow ITOM Developer is required to support customer environment operations. The ideal candidate will possess senior level ServiceNow Developer experience, providing technical resources with ServiceNow administration capability, designing, building, and customizing ServiceNow applications and services. Key Responsibilities:

• Supporting technical design for architecture to ensure a highly available and recoverable environment
• Assisting with the design, prototype, implement, test, and deploy business rules and technical solutions
• Developing custom integration components and integrating legacy systems with platform using mid-server and other relevant technologies
• Maintaining and updating policies, procedures, and controls for the platform operation and software development life cycle while promoting agile development
• Assisting ServiceNow System Administrators with incident resolution, as needed
• Designing and developing new ServiceNow applications and services
• Assisting ServiceNow Business Analyst in estimating release level of effort Required Skills:
• Knowledge of ServiceNow development principles, methods, and techniques
• Enterprise and/or IT Service Management
• ServiceNow System Administration
• Experience with gathering requirements, database design schemas, and data modeling
• 8+ years of directly relevant experience
• Minimum 4+ Years' experience with ServiceNow development, including ITOM
• Experience with process and solution integration, workflow design/configuration, and reporting
• Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)
• Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues Desired Skills:
• Experience supporting Intelligence, DoD, or DHS Customers
• Experience with process development and deployment
• Web Service Integration (API Web Services) experience
• Single Sign-on configuration and administration
• SQL Experience Benefits include competitive salary, flexible work schedule, and professional development opportunities.