Senior Technical Business Analyst (ServiceNow)

Role: Technical ServiceNow BA

Location: Trenton, NJ

REQUIRED SKILLS and Years of Experience

• Overall technical business analyst experience
• Experience with Service Management (ServiceNow preferred or similar IT Service Management tools)
• Experience in automating workflows in a Service Management application
• Strong technical problem-solving skills experience
• Experience communicating complex concepts to technical and non-technical stakeholders

Knowledge and Years of Experience

• ITIL/Service Management
• Service NOW, FootPrints, or other ITSM tools experience

DESIRED SKILLS

• Knowledge of ServiceNow to automate workflow management
• Process improvement experience
• Ability to identify value-added steps and eliminate non-value-added steps in workflows
• Experience identifying and establishing KPIs and reports