ServiceNow Developer

Job Summary

A dedicated ITSM professional with expertise in creating workflows for Service Catalog Items and producing order guides. Proficient in developing Business Rules, Client Scripts, UI Policies, and Script Includes. Key Responsibilities

• Create complex workflows for the Change Module, including designing new change types beyond out-of-the-box options.
• Design Inbound Email Actions for record creation and updates based on specific requirements.
• Develop a deep understanding of Event and Script Action configuration.
• Configure SLA settings, notifications, push notifications, and create HTML templates for all notifications.
• Utilize Import Set API and Transform Maps for efficient data processing.
• Implement Visual Task Board Requirements to enhance task management.
• Design portal interfaces for end-users to submit incidents and requests.
• Create new metric definitions and work on report generation, gauges, homepages, and scheduling.
• Install and configure Mid Servers and upload necessary files. Technical Skills
• ITSM
• Service Catalogs
• Record producers and order guides
• Business Rules
• Client Scripts
• UI Policy
• UI Action
• Script Include
• Flow Designer
• Complex Workflows
• SLA configuration
• Notifications
• Push Notifications
• Import Set API
• Transform Maps
• Visual Task Boards
• Metric Definitions
• Report Generation
• Gauges
• Homepages