ServiceNow Platform Architect

Artificial Intelligence Software Engineer

We are seeking a skilled Artificial Intelligence Software Engineer with expertise in AI, machine learning, and the ServiceNow platform to address business challenges within our organization. Our mission is to deliver industry-leading, AI-powered solutions on ServiceNow that enhance employee experience, boost business productivity, and drive operational efficiency. About the Role

The ideal candidate will possess strong skills in software engineering, machine learning, natural language processing, and hands-on experience with the ServiceNow platform. They will drive the architecture and implementation of GenAI-driven features across our products, design/build scalable and reusable platform services that leverage LLMs to power user experiences, and define best practices for prompt engineering, fine-tuning, and evaluating LLM performance. Responsibilities

• Drive the architecture and implementation of GenAI-driven features across our products.
• Design/build scalable and reusable platform services that leverage LLMs to power user experiences.
• Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance.
• Design and implement automation using ServiceNow Flow Designer, Integration Hub, and RPA Hub.
• Integrate third-party systems (APIs, web services, databases) into ServiceNow automation workflows.
• Implement ServiceNow workflows that integrate with external web services (API Webhooks).
• Design and develop a workflow framework applicable to many workflows.
• Maintain a ServiceNow roadmap for system maintenance, upgrade schedules, system improvements.