ServiceNow Support Manager
beBee Careers
Remote, ORPosted 7 months ago
Key Responsibilities
- Responsible for Service Desk incident criticality adjudication spanning support requests received by phone, email, and a ServiceNow ticket management system.
- Reviews and performs issue resolution in the various modules of ServiceNow (Incident, Major Incident, Problem, and Change/Configuration) modules to identify trends.
In addition to these key responsibilities, the successful candidate will be expected to mentor and provide technical assistance to staff where necessary.
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