Senior ServiceNow Developer

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.

• Implement ServiceNow platform capabilities, including ITAM, ITSM, and ITOM modules, involving form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

• Design and implement integration solutions to connect ServiceNow with external systems and applications.

• Utilize ITIL v4 principles to enhance service management processes and workflows.

• Build and maintain service catalog items, ensuring efficient and user-friendly service delivery.

• Engage with stakeholders to gather requirements and translate them into technical specifications.

• Identify potential problem areas within customer ServiceNow environments and provide solutions.

• Work collaboratively across one or more applications on the ServiceNow platform, including Employee Center.

• Serve as both a system administrator and developer, managing platform operations while driving development initiatives.

• Stay current with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

• Maintain ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD).

• Assist SHI teams in managing project timelines and customer expectations.

• Complete all work within agreed timescales and KPIs.

Qualifications

• Bachelor’s Degree or equivalent experience.

• Minimum 5 years of experience in configuring and customizing ServiceNow projects.

• Proven experience with ServiceNow Flow Designer for creating and managing workflows.

• Strong integration experience, with the ability to connect ServiceNow with other systems.

• Familiarity with ITIL v4 framework and its application in service management.

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.

• Experience implementing, configuring, and customizing ServiceNow, including experience with common web technologies (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP).

• Detailed knowledge of ITIL methodologies, JavaScript, web software design principles, and IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).

• Strong problem-solving skills and the ability to work independently and as part of a team.

• A proactive, enthusiastic approach to work, with a desire to continuously learn and grow.

Required Skills

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”

• Client-oriented, professional services mind-set

• Ability to manage several projects simultaneously

• Good research skills and the ability to manage details

• Good analytical skills

• Good written and verbal communication skills

• Excellent organization and time management skills

• Ability to think outside the box

• Ability to stay self-motivated and self-directed

• Willingness to adapt to changing business and technical priorities

• Ability to work in a fast-paced, high-performance team environment

• Proven experience in ITAM in a similar or same field

• Ability to create high-quality documentation with precision

• Ability to work with deadlines

• Meticulous attention to detail

• Highly organized and methodical

Preferred Skills/Qualifications

• ServiceNow Implementation Specialist in three or more applications preferred

• Additional experience within the IT or Software Asset Management field

Certifications Required

The ideal candidate will hold the following accreditations; if not currently held, the successful candidate will demonstrate a “learning mindset” and may be called to study and pass some of the following accreditations within a short period of commencing the role:

• ServiceNow System Administrator

• ServiceNow Fundamentals

• ServiceNow Implementation Methodology Fundamentals

• ServiceNow Platform Implementation

• ITAM all modules

• ITSM all modules through to ITSM Professional

• CMDB and Vendor Portfolio Management

• ITOM module, focusing on Discovery and cloud management

Unique Requirements

• It is expected that this role may require infrequent travel both nationally and internationally (max 10%)

About the Company: SHI International Corp.

Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today.

Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other!

Company Size: 2,500 to 4,999 employees

Industry: Computer Software

Founded: 1989

Website: https://www.shi.com/