Platform Manager ServiceNow

Job Title: Platform Manager

Description:

We are seeking a skilled and experienced Platform Manager to join our team. As a key member of our organization, you will be responsible for the overall management, strategy, and optimization of our ServiceNow platform.

Main Responsibilities:

• Execute and manage projects supporting the company's strategic roadmap for the ServiceNow platform
• Establish and enforce governance processes for platform management, including change control, release management, and configuration standards
• Ensure compliance with internal policies and external regulations for the platform
• Drive improvement activities and projects to enhance the adoption, scalability, and usability of ServiceNow
• Collaborate with business and technical teams to ensure the platform supports evolving business needs
• Manage relationships with key stakeholders, including IT and Audit, to understand the needs of users and ensure that the platform delivers value in meeting those needs
• Oversee data privacy and security aspects, ensuring sensitive information is protected and access is managed properly

Requirements:

• Bachelor's Degree in Information Technology, Computer Science or related field
• Minimum of 8 years of experience in IT ServiceNow Service Delivery
• Strong understanding of ServiceNow modules, including ITSM, ITOM, ITBM, and others
• Experience with ITIL framework and other ITSM best practices
• Knowledge of ServiceNow development best practices, standards, and methodologies

About Us:

Our organization values innovation, collaboration, and continuous learning. We offer a dynamic work environment where you can grow professionally and make meaningful contributions to our success.