Jr ServiceNow Developer

JOB SUMMARY:

• This role will support the development, configuration, and administration of the ServiceNow platform with a focus on the Service Portal and Fulfillment UI. This role requires a foundational understanding of both client-side and server-side scripting and a strong desire to grow technical skills while adhering to platform best practices and standards.

SUPERVISORY RESPONSIBILITIES:

• None

ESSENTIAL FUNCTIONS:

Responsibilities:

• Develop, implement, and support ITSM processes using the ServiceNow platform.
• Develop and maintain ServiceNow components including business rules, client scripts, UI policies, flows, and widgets.
• Support quality assurance testing and assist with upgrade validation using tools such as AutomatePro.
• Participate in platform configuration, procurement processes, and lifecycle planning.
• Analyze technical requirements to identify areas for improvement or automation.
• Collaborate with cross-functional teams and stakeholders to ensure effective solution delivery.
• Assist in day-to-day administrative tasks and incident resolution on the ServiceNow platform.
• Performs Additional Responsibilities As Assigned*

LI-JJ1

Requirements:

QUALIFICATIONS:

Education and/or experience:

• Associate’s degree or equivalent from two-year college or equivalent combination of education and experience. Bachelor’s degree is preferred.
• Minimum 1 year experience (including internships) in technical, consulting, development, or support role.
• Experience with ServiceNow, especially Service Portal or ITSM module preferred.
• Service Desk or IT support experience preferred.
• Experience with REST APIs (inbound/outbound), business rules, UI scripts, and custom widgets.
• Exposure to ServiceNow ITSM core modules (e.g., Incident, Problem, Change, Catalog)

Knowledge, skills and abilities:

• Proficiency in JavaScript, HTML5, CSS, Bootstrap, and AngularJS for responsive UI development.
• Familiarity with ServiceNow scoped and global application development, including APIs like GlideRecord, GlideAggregate, GlideSystem, and GlideDateTime.
• Ability to support both operational and project-based work, including after-hours support as needed.
• Strong interpersonal and communication skills (written and verbal)
• Collaborative mindset with a customer-first attitude.
• Analytical thinker with attention to detail and problem-solving capability.
• Ability to manage multiple priorities and meet deadlines.
• Self-starter with adaptability in a fast-paced environment.
• Understanding of AI prompting preferred.

Physical requirements:

Prolonged periods of sitting at a desk and working on a computer