ServiceNow Admin/Help Desk Liaison

In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations.

Key Responsibilities:

• Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.
• Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.
• Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.
• Develop strategies to improve efficiency and address system/process gaps proactively.
• Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.
• Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.
• Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.
• Provide knowledge and leadership in addressing system concerns for users.
• Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.

Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Qualifications:

• Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role.
• 1+ year of proven experience and familiarity with ServiceNow IT Service Management (ITSM) administration and application functionality.
• Ability to handle escalated support tickets.
• Strong organizational skills to handle multiple tasks.
• Comfortable wearing multiple hats in a growing environment

Compensation $30.00-$38.00 Hourly

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