ServiceNow Architect

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform. We want you to think big and act ambitious by expressing your authentic best self! Anaplan is looking for a tenacious ServiceNow Architect. This role demands a comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams. Your Impact includes aligning ServiceNow solutions with enterprise architecture, IT strategy, and business objectives; collaborating with stakeholders, analysts, and ServiceNow teams to understand business requirements and pain points; leading technical discussions and guiding best practices during development and post-implementation; mentoring and collaborating with the ServiceNow team to improve technical skills and coding standards; recommending process optimizations for Service Desk, Employee Center, and other ServiceNow platform processes; guiding on configuring and optimizing ServiceNow applications and integrations; ensuring data accuracy for hardware/software assets within the ServiceNow platform; advising on problem resolution in ServiceNow environments and integration issues; committing to continuous learning and staying updated with ServiceNow best practices, tools, and emerging technologies; leading and coordinating vendor and consulting staff in development efforts; maintaining strong client relationships, effectively communicating technical solutions, and guiding solution design; troubleshooting complex ServiceNow issues, ensuring effective resolutions and alignment with business objectives; collaborating in refining requirements and acceptance criteria during story grooming sessions; conducting platform application assessments, including CMDB/CSDM evaluations. Qualifications include around 10 years of software development experience, with at least 3 years of ServiceNow Platform/Product development and implementation experience including JavaScript and XML; experience in REST/SOAP APIs; experience in Virtual Agent and Gen AI capabilities; experience with ServiceNow Platform Products: ITSM, ITAM/HAM, SAMP, CSM, ITOM; experience with Scoped/Custom Applications, Integration Hub, and Flow Designer; experience in planning and executing ServiceNow Platform upgrades and cloning; Bachelor's degree in Computer Science, Computer Engineering, or other related fields, or equivalent professional experience; ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator.

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