ServiceNow Customer Service Management Technical Lead

Job Summary

Collaborate with stakeholders to design customer service solutions within the ServiceNow platform. Utilize technical skills in ServiceNow CSM, Platform, Scripting, and Integration to configure workflows, forms, and user interfaces. Key Responsibilities

• Solution Design: Understand business requirements and design customer service solutions.
• Configuration and Customization: Configure ServiceNow CSM modules, workflows, forms, and user interfaces.
• Integration: Integrate ServiceNow CSM with CRM, ERP systems, and third-party service providers.
• Workflow Automation: Develop and implement workflows, business rules, and automation scripts.
• Custom Application Development: Build custom applications, modules, and portals within the ServiceNow platform.
• User Experience (UX) Design: Design intuitive interfaces for customer service agents, managers, and end-users.
• Reporting and Analytics: Configure dashboards, reports, and analytics within ServiceNow.

Requirements

6-10 years of experience in ServiceNow CSM, Platform, Scripting, and Integration.