Lead ServiceNow Developer

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Overview

Our client is seeking a skilled and forward-thinking ServiceNow Architect / Senior Consultant to support the ongoing evolution of their ServiceNow platform. The client has already implemented core ITSM capabilities and is now expanding their ServiceNow footprint to include Hardware & Software Asset Management, Application Portfolio Management (APM), SecOps, and Generative AI (GenAI) capabilities.

This role will play a critical part in designing, implementing, and maturing these capabilities while aligning with CSDM best practices and enhancing CMDB health and visibility.

Responsibilities

• Lead and support the implementation of ServiceNow ITAM (HAM & SAM), APM, SecOps, and GenAI capabilities.
• Provide expert guidance on CSDM alignment, CI relationships, and data modeling.
• Support ongoing CMDB cleanup efforts and improve CMDB health & visibility using ITOM practices.
• Leverage Flow Designer to automate workflows and service processes.
• Design and implement business rules, configuration item (CI) rules, and asset lifecycle automation.
• Collaborate with stakeholders to translate business requirements into ServiceNow configurations and enhancements.
• Serve as a technical advisor for the adoption of Digital Portfolio Management (DPM) and integration with Service Builder and Agent Client Collector technologies.
• Contribute to overall ServiceNow roadmap development and platform governance.

Required Skills & Qualifications

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in:
• Discovery.
• Service Mapping.
• Strong understanding of and ability to speak to the Common Service Data Model (CSDM).
• Experience with:
• Creating flows in Flow Designer.
• Developing basic and advanced business rules.
• Differentiating related CIs vs. referenced CIs.
• Explaining ITIL use cases for configuration items.
• Describing discoverable vs. non-discoverable attributes.
• Defining CI-to-asset conversion logic in the platform.

Bonus Skills (Preferred But Not Required)

• Exposure to Digital Portfolio Management (DPM) – understanding taxonomy and portfolio structure.
• Experience with Service Builder for managing offerings.
• Familiarity with Agent Client Collector (ACC) and MID server web socket endpoints.

ServiceNow Capabilities In Focus

• IT Asset Management (ITAM) - SAM/HAM
• Digital Product/Portfolio Management.
• ITOM CMDB Health & Visibility.
• Application Portfolio Management (APM).
• Flow Designer.
• CSDM Governance.