Service Now Functional Analyst

ServiceNow Functinal Analyst

Herndon VA (Need Locals)

Experience : 10+ yrs profile

As a ServiceNow Functional Analyst, you ll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

Required Skills/Level of Experience: Bachelor s Degree Experience working with ServiceNow 3 5 years Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical toipcs such system process improvements, requirement definition, and change management 3 - 5 years Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years

Preferred Skills Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects Experience working with ServiceNow s HRSD or ITSM Modules Experience working with or configuring ServiceNow s Virtual Agent (e.g. NLU or GenAI versions) Experience with HC Shared Services and federal clients 3 -5 years Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies 3 - 5 years