ServiceNow FSM Solution Designer

Job Overview: As a ServiceNow FSM Technical Architect, you will be responsible for leading the design, implementation, and optimization of Field Service Management solutions on the ServiceNow platform. You will work closely with stakeholders, clients, and technical teams to ensure that FSM solutions meet business needs and objectives.

Main Responsibilities:

• Architect and implement ServiceNow Field Service Management (FSM) solutions.
• Analyze business requirements to define functional and technical solutions for FSM.
• Provide technical leadership and mentorship to ServiceNow developers and FSM consultants.
• Design complex workflows, dispatch rules, scheduling logic, and mobile experiences for field technicians.
• Develop high-level design documents, data models, and system integration strategies.
• Optimize dispatching, routing, inventory management, and work order processes.
• Ensure ServiceNow platform best practices, security guidelines, and performance standards are met.

Requirements:

• 8+ years of ServiceNow platform experience, including 3+ years specifically in Field Service Management.
• Strong hands-on experience with FSM configuration, Dispatch Dispatch, Agent Mobile App, Work Order Management, Field Operations, and Field Technician workflows.
• Deep understanding of territory planning, agent assignment rules, optimization, and asset management in FSM.
• Knowledge of ServiceNow Custom App development (App Engine), if extensions are needed.
• Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist FSM(Mandatory)