Senior ServiceNow Consultant

ServiceNow Transformation and Engagement Lead Role Overview \

This role is responsible for leading the transformation and engagement of clients with ServiceNow, a leading enterprise cloud platform. The successful candidate will have a strong understanding of how ServiceNow can support and align with client objectives and address their challenges. \

Key Responsibilities: \

• \
• Advise clients on their ServiceNow strategic roadmap and related initiatives\
• Lead ServiceNow implementation engagement projects, encompassing both strategic planning and execution phases\
• Collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM)\
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness\
• Develop coaching and feedback skills by providing daily guidance and mentoring to your team while fostering an Open Feedback culture\
• Ensure timely engagement management, guaranteeing on-time, on-budget, and high-quality delivery of client deliverables\
• Assist in client pursuits and proposal development with support from Senior Leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets\
• Support the team responsible for the implementation and administration of the ServiceNow installation, which includes managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and conducting quality assurance testing\
• , Mentor and develop junior staff to ensure knowledge transfer and growth within the team\
• , Build and maintain strong relationships with clients and stakeholders through effective communication and relationship management\