IS Support Associate (Infrastructure, ServiceNow, Incident Analysis)

VTRAC Consulting Corporation Intelligent Solutions

Thank you for applying to VTRAC opportunities. Please e-mail your resume as an MS-WORD document in confidence Subject: IS Support Associate (Infrastructure, ServiceNow, Incident Analysis), Attention: samz@vtrac.com or call: (647) 254-0904.

Position #: 251177

Position: IS Support Associate (Infrastructure, ServiceNow, Incident Analysis)

Position Type: Permanent

No. of Positions: 1

Location: GTA, ON

Description

This is an exciting opportunity for an Infrastructure Specialist to join our Information Services team. The successful candidate will play a crucial role in ensuring operational continuity, managing high-impact incidents, supporting disaster recovery and business continuity planning, and leading infrastructure-related initiatives. This is a full-time opportunity ideal for someone with strong IT operations experience, technical leadership, and a passion for process optimization. This position offers a collaborative and flexible work culture, opportunities for professional growth, and a competitive compensation package (extended health benefits, pension contributions, and amazing work-life balance).

Responsibilities:

• Manage infrastructure-related audits, maintain SOPs and support documentation, and administer software license renewals and contracts.
• Facilitate cross-functional meetings to align infrastructure efforts and maintain stable IS/IT operations.
• Oversee major incident response, drive resolution efforts, and conduct post-incident reviews and root cause analyses.
• Provide oversight of infrastructure changes, ensuring adherence to change management policies.
• Coordinate infrastructure-related projects, manage handover from project teams to operations, and support demand management activities.
• Lead the disaster recovery and business continuity planning lifecycle, ensuring relevance and modernization.
• Ensure DEV/UAT/PROD environment alignment through regular planning, documentation, and refresh strategy reviews.

Qualifications:

• 8+ years of experience in IT operations or infrastructure support roles.
• In-depth knowledge of ITIL frameworks and hands-on experience with ServiceNow.
• Strong crisis management, troubleshooting, and analytical skills, with an emphasis on service continuity.
• Proven ability to manage projects, adapt to changing priorities, and work independently with minimal supervision.
• Excellent interpersonal, written, and verbal communication skills, with confidence in cross-functional collaboration.
• Familiarity with infrastructure technologies and proficiency with Microsoft Office applications.
• Excellent written and oral communication skills and problem-solving skills.
• Post-secondary education in computer science or a related discipline.

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com . VTRAC is an equal-opportunity employer.

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