ServiceNow - Configuration Management (CMDB) Specialist

ServiceNow – Configuration Management (CMDB) Specialist

Key Responsibilities

• Engage with business functions across the organization to develop and implement a comprehensive service management practice and delivery model.
• Lead IT Service Management processes in close collaboration with other ITSM Specialists to drive efficiency and effectiveness across the organization.
• Develop and implement implementation plans, ensuring all technical and non-technical resources are available for successful implementation and management.
• Continually assess the effectiveness of processes and research best practices to maintain high standards.
• Establish and meet key performance indicators, providing continuous improvement recommendations to senior management.
• Serve as primary and backup focal point for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management.

Required Experience and Skills

• Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
• Strong experience in ServiceNow CMDB Administration and Asset Management.
• Minimum 5 years' experience leading and managing IT Service Management processes.
• Demonstrated experience in ServiceNow is essential.
• Excellent communication, leadership, and project management abilities.
• Previous vendor/supplier management experience.
• Knowledge of business analysis and planning processes.

The ideal candidate will possess excellent communication, leadership, and project management skills, along with strong experience in ServiceNow CMDB Administration and Asset Management. If you have the required experience and qualifications, please submit your resume.