ServiceNow Project Manager

About the Role

We are hiring an experienced ServiceNow Project Manager to join our clients fast-growing ServiceNow practice. This is a key leadership role where you’ll be responsible for the successful delivery of complex ServiceNow projects within a professional services environment.

You will oversee the full lifecycle of engagements while playing a pivotal role in shaping the way projects are governed and executed across the function. This role is suited to someone who combines structured delivery experience with strong stakeholder leadership and a continuous improvement mindset.

Key Responsibilities

• Lead and manage end-to-end ServiceNow project delivery across multiple client engagements
• Oversee and coordinate project teams, including Business Analysts and Project Managers
• Define and implement structured project delivery frameworks aligned with client and organisational standards
• Establish and maintain governance practices to ensure quality, consistency, and timely delivery
• Work across methodologies including Prince2, Agile, and Waterfall, applying the right approach for each engagement
• Collaborate with senior stakeholders, both internal and external, to ensure alignment and engagement throughout the project lifecycle
• Drive continuous improvement across project delivery processes, tools, and team performance
• Support the growth and capability development of the wider project and business analysis function

Skills & Experience

Proven experience delivering ServiceNow projects within a professional services or consulting environment

Strong leadership and people management experience – ideally leading PMs and BAs across engagements

In-depth understanding of project delivery frameworks and governance structures

Experience across delivery methodologies: Prince2, Agile, and Waterfall

Excellent stakeholder engagement, communication, and influencing skills

Ability to define, develop, and roll out delivery best practices across teams

Strong commercial awareness and ability to align delivery with business outcomes