Product Owner with ServiceNow (ITSM) Experiance

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Roe: ITSM Product Owner

Location: Grand Rapids, MI Hybrid - must be able to work in office M-W (3 days)

Start Date estimate: 6/15/2025

End Date estimate: 1/31/2026 (Fiscal)

Rate: $45/hr. C2C all inclusive

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role in a product team, a successful Product Owner should fulfill the following duties and responsibilities:

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team's product
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing it based on changing requirements
• Overseeing all stages of product creation, including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end users to deliver updates
• Participating in Scrum meetings and product sprints

Position Overview:

• We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow's SAFe module.
• The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide value delivery across our IT organization.

Key Responsibilities:

• Collaborate with users and stakeholders to define product requirements
• Develop and communicate a clear product vision
• Create and maintain a product roadmap aligned with business goals
• Prioritize and manage product backlog items
• Oversee design and development throughout the product lifecycle
• Write detailed Epics, Features, Stories, and Tasks in ServiceNow
• Lead organizational change management efforts to ensure adoption
• Participate in Scrum meetings, sprints, and agile ceremonies
• Provide continuous feedback to enhance product value

Qualifications & Skills:

• 2-5 years of relevant experience as a Product Owner
• Strong understanding of ITSM processes and the ServiceNow SAFe module
• Experience in Agile methodologies and Scrum
• Excellent communication and stakeholder management skills
• Ability to drive organizational change management
• Problem-solving mindset and ability to work independently

Preferred Qualifications:

• Certification in Scrum Product Ownership or SAFe Framework
• Experience working in Enterprise IT environments
• Knowledge of the ServiceNow platform & ITIL best practices

Regards,

Tim Patten

IT Recruiter - US Staffing

tim (at) pullskill (dot) com

Direct: 551-272-o2o3 | Desk: 2o1-497-1o1o Ext:11o