ServiceNow SPM SME (with ITSM Expertise)

Job Title: ServiceNow SPM SME (with ITSM Expertise)

Location: India (100% Remote)

Experience Level: 8+ Years

About the Role

We’re seeking a ServiceNow Strategic Portfolio Management (SPM) Subject Matter Expert who also brings deep experience in IT Service Management (ITSM). This is a critical role for a hands-on consultant ready to take ownership of an ongoing SPM implementation, scale it effectively, and align it with enterprise needs.

Key Responsibilities

• Assess and scale an existing ServiceNow SPM implementation, covering modules like Demand, Project, Resource, Agile, and more.
• Drive seamless integration with ITSM modules and processes, ensuring end-to-end visibility and alignment.
• Support and maintain the platform for operational stability and long-term sustainability.
• Deliver enhancements, configurations, and customizations aligned with strategic business goals.
• Partner with cross-functional stakeholders to shape the long-term roadmap for ServiceNow SPM adoption and growth.
• Champion best practices, governance models, and strategic frameworks that enable effective portfolio management.

Required Qualifications

• Expertise in ServiceNow SPM (formerly ITBM) with strong hands-on experience across its key modules.
• Solid understanding of ServiceNow ITSM and how it intersects with SPM functions.
• Experience delivering and scaling enterprise-grade ServiceNow SPM solutions.
• Proficiency in configuration and scripting using Glide, Flow Designer, and JavaScript.
• Strong consulting and communication skills with the ability to engage stakeholders and translate needs into scalable solutions.
• Experience in defining and promoting strategy, governance, and adoption of the platform.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – SPM and/or ITSM.
• ITIL Foundation certification or equivalent knowledge of ITIL frameworks.
• Experience working in Agile environments and with SAFe or other delivery models is a plus.