ServiceNow Strategic Portfolio Management (SPM) Product Owner - Grand Rapids, MI (Hybrid job) - 12+ months contract

ServiceNow Strategic Portfolio Management (SPM) Product Owner

Grand Rapids, MI (2 days onsite in a week)

12+ months contract

• This is a long-term contracting role for an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner.
• This role involves guiding the buildout of SPM solutions acting as a bridge between stakeholders and technical teams.
• Organize and prioritize the product backlog, refining user stories and acceptance criteria.
• Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• Manage continual improvement around dashboarding and reporting capabilities.
• Oversee end-to-end delivery of SPM features, from ideation to deployment.
• Ensure documentation matches the current state of the process and system.
• Manage testing plan(s) for SPM for bi-annual upgrades.
• Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
• Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

Certifications (Preferred):

Certified ServiceNow Administrator (CSA).

Certified Implementation Specialist - SPM.

Agile certifications