ServiceNow Product Owner (ITSM or SPM)

ServiceNow Product Owner (ITSM or SPM)

Grand Rapids, MI Hybrid

12+ Months

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3-5 Must Haves:

• 2-5 years of ServiceNow ITSM processes
• Experience enhancing ServiceNow platforms
• Experience with ITIL best practices
• Experience in a SAFe/ Agile environment

Job Description

We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow s SAFe module. The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide the delivery of value across our IT organization.

Key Responsibilities

Collaborate with users and stakeholders to define product requirements

Develop and communicate a clear product vision

Create and maintain a product roadmap aligned with business goals

Prioritize and manage product backlog items

Oversee design and development throughout the product lifecycle

Write detailed Epics, Features, Stories, and Tasks in ServiceNow

Lead organizational change management efforts to ensure adoption

Participate in Scrum meetings, sprints, and agile ceremonies

Provide continuous feedback to enhance product value

Qualifications & Skills

2-5 years of relevant experience as a Product Owner

Strong understanding of ITSM processes and ServiceNow SAFe module

Experience in Agile methodologies and Scrum

Excellent communication and stakeholder management skills

Ability to drive organizational change management

Problem-solving mindset and ability to work independently

Preferred Qualifications

Certification in Scrum Product Ownership or SAFe Framework

Experience working in Enterprise IT environments

Knowledge of ServiceNow platform & ITIL best practices

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

• Defining the vision for the team s product

• Creating a product road map based on this vision

• Managing the product backlog and prioritizing them based on changing requirements

• Overseeing all stages of product creation including design and development

• Developing user stories

• Monitoring and evaluating product progress at each stage of the process

• Liaising with the product team and end-users to deliver updates

• Participating in Scrum meetings and product sprints

Best Regards,

Somesh

Regional Manager (Econosoft, Inc)

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