ServiceNow Developer - LLJP00001769

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Job Title: ServiceNow Developer

Job Location: Lexington MA 02420 (Remote)

Onsite Requirements:

• Experience with ServiceNow architecture and common development components
• Experience with ServiceNow Development
• Experience with ServiceNow Platform support and troubleshooting of user-reported issue

Job Description:

Primary Duties & Responsibilities:

• ServiceNow Development & HRSD Implementation (50%)
• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.
• Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.
• HR Process Optimization & Platform Strategy (25%)
• Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.
• Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.
• Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.
• Platform Support, Documentation, and Enablement (25%)
• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.
• Help build internal capability through training and informal mentoring of HR team members on platform use and potential.

Position Scope:

Department & Reporting:

• This position is housed within the Human Resources Department and reports directly to the HRIS Manager.

Collaboration:

The developer will work closely with:

• HRIS Team - Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• ISD Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Supervisory Responsibilities:

• None directly.
• Financial Responsibilities:
• No budget authority, but may assist in vendor/license evaluation or renewal planning.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience
• 3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to gather and translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred:

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• ITIL Foundation certification
• Experience working in a regulated or secure environment (e.g., government, healthcare)
• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
• This client is a US Federal Government contractor and is legally required to hire s.